Active Listening Guide

Build trust, reduce misunderstandings, and create an open environment for conflict resolution.

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Purpose: Active listening goes beyond just hearing words; it involves genuinely understanding the speaker's perspective and emotions. This approach builds trust, reduces misunderstandings, and creates an open environment for conflict resolution.

1. The Reflect and Clarify Technique

• Step 1: Reflect Back

  • After the other person finishes speaking…